IT Administrator

• Basic Info:

  Third generation of tooling to provide IT staff the ability to manage certain aspects of the user and computer platform, such as resetting user passwords or searching computer deployment information. Tooling also provides strong remote assistance features.

  With IT Administrator, IT staff can often assist users at the time of interaction, minimizing turnaround time for service requests. IT staff can also utilize remote assistance functionality to assist users without complicated connection procedures. By focusing on remote service, IT can efficiently service many requests without the time involved with travel to distance locations.

• Version History:

  Late 2000 (v1.0), Summer 2006 (v2.0), Spring 2011 (Current version)

• Tools:

  C#, SQL